FAQ


Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


Location

  • Where is Boomerang Village Resort ? Our location: Patak Road, Soi 10, Kata – Karon, Phuket 83100, Thailand. (near Kata’s post office).
  • The Resort is located into a small tropical jungle, with lovely hummingbirds, butterflies, squirrels and insects. For your own safety please keep doors and windows closed.

Transportation

  • Do you organise transportation to and from Phuket Airport ?
  • Yes, we provide transportation to and from Phuket Airport by car (850 THB each way, 3 guests max) or by van (1500 THB each way, 7 guests max).
  • Airport taxi service Terms and Conditions:
    Please do not forget to put the FLIGHT NUMBER, ARRIVAL DATE & TIME in the time of processing taxi booking.

    IMPORTANT NOTE:
    After immigration and luggage claim please meet our airport representative who is holding a Green sign board “Boomerang Village Resort” Under same name of made the reservation. At the meeting point area (Phuket International Airport). For further assistance upon arrival, please contact us at Tel. +667-6284 480

    • Our airport representative will stand by at the meeting point area maximum 1 hours after flight landing time.
    • In case of flight amendment or cancel the service, please inform us at least 3 hours before original flight landing time.
    • In case not contact us for delayed, missed flight or any case FULL CHARGE.

  • Is there a taxi service at BVResort ?
  • Yes, BVR offers its own taxi service with very competitive fare rates for its guests.
  • Is there Parking at BVResort ?
  • Yes, there’s free parking for our guests.
  • Is there a shuttle for the beach ?
  • Yes, we offer a shuttle service for the beach, but only for KATA beach (outward available anytime 9.00 AM – 1.00 PM, while return is available 4.00 PM – 6.00 PM)
  • Is there a car or motorbike rental service ?
  • Yes, we have a car and motorbike rental service, our staff will provide you with all the information you need. (International Driving Licence Recommended)
  • Do we have to have insurance ?
  • We suggest you have your own personal insurance.
  • Information about Phuket’s Health System ?
  • Phuket has an excellent health system thanks to 3 big hospitals equipped with modern technology and good infrastructure.

Resort and Room Services

  • Is there an Internet Network at BVResort ?
  • Yes, free Wi-Fi Internet is available in the entire Resort area. We also have an Internet Point available for our guests.
  • Is there a babysitting service at BVResort ?
  • Yes, but you have to request it before your arrival and there is a fee payable.
  • What are the check-in and check-out times at BVResort ?
  • Check-in for our guests, is at 2.00 PM and check-out is at 12.00 noon. Our guests can take advantage of a luggage store and a bathroom-shower in case they arrive earlier or have to leave in the late afternoon or evening.
  • Breakfast is included at BVResort ?
  • Yes, The breakfast is included on room rate.

Terms of payment and cancellation

  • What types of payment are accepted at BVResort ?
  • Credit Card (Visa – MasterCard – American Express – JCB)
  • Currency (THB – EUR – USD)
  • Loss, Damage, Or Theft Of Personal Items
  • The hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms. Safe deposit boxes are available for the safekeeping of these items.
  • What are the terms of payment and deposit at BVResort ?
  • For every reservation made through our official website phuket-boomerang.com we ask for an early deposit equivalent to 20% of the reservation value.
  • What’s the cancellation policy at BVResort ?
  • Cancellations received over 21 days before arrival won’t incur any fees.
  • Cancellations received within 21 days before arrival will incur a fee equivalent to 20% of the reservation value.
  • Cancellations received within 7 days before arrival must pay the entire reservation value.
  • In the event of non-arrival at the Hotel, this will be considered as a No-Show and no refund will be given.
  • Early check-out; the entire reservation value will be charged by the hotel.

Family Policy

  • Child less than 4 years old without extra bed is free of charge and complimentary for breakfast.
  • Child less than 12 years old sharing the same bed with parents is free of charge for room only and breakfast is charged at Baht 250
  • Extra bed required will be charged, (1 persons 1 extra extra bed) maximum extra bed in room 2 (bunk bed). Rate is inclusive of breakfast.

Extra Bed Rate

  • 16 Apr – 31 Oct: Charge Baht 800/night
  • 1 Nov – 19 Dec & 16 Jan – 15 Apr: Charge Baht 900/night
  • 20 Dec – 15 Jan: Charge Baht 1,000/night